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We bought cushions from the Hattiesburg store on April 17. We returned them 30 minutes later. We have yet to receive our refund. The employee at the store knows absolutely nothing about customer service. The corporate office is even worse. I tried to call and you people won’t even respond to a call. We will never go into an At Home store again. We want our money back. Joe Shearer Receipt #83 801572 Receipt #97 792875

If you have an online account with this company be at the look out. Today I rec an alert from my credit card about a transaction for more than $100. The last time I bought an item from this store was back in November. And today someone use my account and made a purchased for almost $250. The order was place to be delivered in with a zip code in Texas. I live in FL and my son in Virginia, I do not have fam in Texas. So if you have an online account change password, email and removed the info from your last purchases. When I go to my online account there was like a thousand dollars in my Wish list. So be careful and check your bank statement. Now I need to go through all my credit card statement because maybe that's why I paid and paid and my balace still high.

It’s no wonder this store has few and fewer customers ! False advertisement, I recently went to purchase this rug(photo/price on item and sign below) drug it up to the cashier and it rang up $999.00 she called management over and of course they cannot sell it to me for the TICKETED price it’s been “ recalled’ per manager If I’m not mistaken I think there are legal actions I can pursue due to failure to honor the price What EVER happened to Customer Service Never will step back into a Athome again ***When a store refuses to sell an item at the advertised price, it's generally considered a violation of consumer protection laws and can result in legal action. You are typically entitled to purchase the item at the lowest listed price, whether it's on a shelf tag, a sign, or an advertisement. ***

Can the headquarters please consider Southern Pines North Carolina 28387 as a location for a new At Home site? We’re begging for something new and this is a great concept for our towns growing stable economy.

I purchased a chair from the store in Hoover Alabama. I set an appointment to have the chair delivered to my house. The delivery Driver took the chair to the wrong house. I was able to run outside, flag him down, and get him to come back and bring the chair to the correct house. The chair was pushed from one yard to the next. When I opened the chair, not only was the frame broken, but there were cuts in the arms of the chair. The broken frame and the cuts aligned with damaged areas on the box. I contacted the store. I made them aware. They let me know that I needed to contact the delivery service. I spoke with the delivery service and they sent me pictures of the box that they picked up from the store. That box was already damaged. No one did a quality check. I told them what chair I wanted, and they grabbed the box of the shelf and took it up to the front. Now, I have a chair in my living room that I cannot use. I cannot get a response on whether they can send the delivery service to pick the chair back up. The sales rep told me that I needed to drive 45 minutes and bring the receipt back to the store, but they could not give me my money back until the merchandise was in the store. That is understandable, however, how am I going to get it there if I had to schedule a delivery in the first place? I was definitely satisfied in the past with the lamps and the pillows. I should probably stay out of the furniture.

I recently placed the order at the Kenner location at 10 AM in the morning. I called the store at 1 o’clock to see if someone was able to fulfill my order. They stated they was shorthanded and someone would get to my order tomorrow so we are at 9 AM. The next day in my order still is not fair so I called the store again and I was told someone is working on your order. I checked my email. The next hour in my order was canceled. That is inconvenience to the customer. Poor customer service. I also called the store and stated can someone give me the one 800 number to customer service so I could complain and I was told is no one 800 number

Just left the Charlotte location and again major disappointment. Who's buying for this low quality store? And to make it worse this morning, a good number of the shells were empty because they are changing things over which should be done at night. This is unacceptable and poor customer service and nobody speaks to you - time to close the doors.

The recent employee restructuring has negatively impacted the customer experience. Due to At Home eliminating many roles, employees were forced to apply and fight for new positions. Those who were not selected were demoted to part time team members, losing their benefits- health insurance and vacation time that had been accrued. Having less employees who are also unhappy does not sound like a win for the customer. The same customers who pay Pier 1 prices for Tuesday Morning quality, the latter serving as a cautionary tale.