As the owner of a small business, I leased office space at Spaces with high expectations for professionalism and efficiency. Unfortunately, my experience has been nothing short of frustrating due to repeated billing issues and incompetent account management by the leasing agent/receptionist Kory Storer. On multiple occasions, I was informed that my payment could not be processed, and each time, the agent instructed me to sign up for a new account because the last account was restricted. I was assured the previous one would be closed. This happened not once, but twice, resulting in me unknowingly having three active accounts. To make matters worse, I was later notified that I was “late” on payments for two of these accounts, which were supposed to have been canceled. This is unacceptable and reflects a complete lack of organization and accountability on Spaces’ part. The leasing agent’s inability to manage accounts properly caused unnecessary confusion, wasted my time, and put my business in a compromising position. As a business owner, I rely on service providers like Spaces to uphold basic standards of competence, especially when it comes to financial transactions. Instead, I was met with excuses and a dismissive attitude, with no proactive resolution offered. I strongly urge Spaces to address these systemic issues in their billing and account management processes. No business owner should have to deal with such avoidable errors. I would not recommend leasing from Spaces until they demonstrate a commitment to fixing these problems and ensuring clear communication with their clients.

This company is the worst that I've ever dealt with in my professional experience. The other reviews are spot on, predatory, they charged for things that was not as advertised and the worst customer service/support that never gets back to you. Beware at all cost as they even hide or make it difficult where to cancel your subscription.

RUN FOR THE HILLS!!!!!! Renting an office with Regus has been a living nightmare. Deceptive business practices, lies told to get you into the contract, surprise fees that make no sense, and threats (via automated emails) of sending your account to collections and cutting off services for not paying said "surprise fees" (even after I gave in and paid them). Attempting to protect yourself from being charged unfair fees by declining monthly auto pay will not protect you. I went that route, and was told before signing the contract that I could simply pay my rent each month by the 15th rather than having my card automatically debited. However, the company now tells me that I'll be assessed an additional 1k fee per month until I agree to sign up for auto debit. The front-desk employees are perfectly nice. They are not to blame for the evil practices of this company. Unfortunately, there is nothing they can do to help you find resolution to these issues as they do not have control over any of the billing practices. They can try to send an email to headquarters to request that an unfair fee be removed, but headquarters generally disregards their requests. Signing up with Regus is the biggest mistake I have ever made as a small business owner. I was such a fool that I never even thought to look at online reviews before signing up online (b/c it was so pretty! and clean! and friendly!). Please don't make the same mistake. Run for the hills. Oh and by the way, you are forced to sign an arbitration agreement as part of the lease, so you will have no real legal recourse once they do their number on you.

Worst experience ever! We had so many problems here. From website issue, payment problem, random invoice problem, hidden fee problem, internet problem, door problem, urinal issue, printer issue, etc. We messaged the on-site guy and he was not helpful. Sometimes it takes weeks until he answers you and doesn’t care to solve your problem. We probably sent 50 emails about the issues!! They invoice you and there is no description on the invoice! You ask them what is the invoice, they don’t say what it is! Then they say you should pay it and we eliminate it, and they don’t do it and give you another random charge without description! So messed up! They also have hidden charges. They charge you restoration fee and fee for all conference rooms but they don’t tell you in the beginning. They sign you up and first ask you to put your credit card on file, and then charge you randomly left and right. Good luck tracking and dealing with these guys! They don’t even have a call center to answer you! You send a message and they respond whenever they want and I found it pretty useless as well. These guys are super careless about you!

Worst experience ever! Regus is terrible to work with. They use predatory auto-renewing contracts, and don't allow customer to cancel service. Contacted their customer services for many times, they just ignore the request of termination, and keep charging monthly fee and renew. Terrible!

I would strongly urge all startups to stay away, they are a total scam. We were promised a reasonable monthly rate (~$1,800) for a very small 4-person office and after 17 days of occupancy had to cancel membership due to Covid-19 shutdown throughout the region with offices no longer accessible. They are now attempting to claim we owe them $10,000 for the time frame and are refusing to honor returning our deposit. It has been a horrible customer experience through this process and I would not want other startups to waste their time dealing with this. UPDATE: Three years later I get a call from Regus claiming we owe them $900 from this fiasco. This makes zero sense to me. SCAM.

Unlike other low rating reviews, our experience at the Spaces Oyster Point is a pleasant one. We needed a short-term office as our current office is going under renovation. The Spaces Oyster Point is modern, and it is a full-service office space so the office is cleaned daily and the common area has everything you need. Plenty of parking on-site and it is close to nearby shops and downtown South SF. The staff is friendly and professional. They also bring our packages and DoorDash food delivery to us!

Regus is terrible to work with - I would recommend finding another space. They use predatory auto-renewing contracts and charge late fees despite having our card on file. I'd stay away.